FROM CHECKOUT TO YOUR HOME

Know what to expect before you order.

Delivery options can depend on the sofa you choose and where you live. To keep your order clear, check the product page and checkout for the delivery charge, estimated timing, available destination and any service details that apply to your order.

We’ve brought the practical checks together here, so you can plan ahead and avoid last-minute surprises.

Find your sofa

01

Check the cost

Review the delivery charge and any applicable options before confirming your order.

02

Review the timing

Look for the estimated lead time and read the updates sent about your order.

03

Measure the route

Check entrances, doors, hallways, stairs, lifts and tight turns as well as the room.

04

Know where to ask

Find answers to common questions or contact DSF if you need order-specific help.

STEP 01

Before you order

Confirm the sofa dimensions, delivery destination, displayed charge and estimated lead time. Check any notes or restrictions shown on the product page.

STEP 02

Order confirmation

Keep your confirmation email safe and check that your contact details and delivery address are correct. Refer to the order details if you have a question.

STEP 03

Delivery updates

Watch your inbox and phone for messages about progress or scheduling. Available delivery dates and notification methods may vary by order.

STEP 04

Get your room ready

Clear the route, protect floors where needed and make sure the sofa can get into the property. Review any delivery instructions you have received.

Delivery cost

Check the amount displayed in checkout before placing your order.

Estimated lead time

Use the timing shown on the relevant product page and in your order confirmation. Estimates may change if circumstances change.

Delivery area

Enter your address details during the purchase journey to check whether delivery is available to your destination.

What the service includes

Check whether room-of-choice delivery, assembly, packaging removal or other services are specifically listed for your order. Do not assume they are included unless stated.

Ask DSF a question Shipping policy

Measure the room

Check the sofa’s width, height, depth and footprint against your layout.

Check entrances and hallways

Measure front doors, internal doors, corridors and any narrow passageways.

Think about stairs and lifts

Include stair turns, landings, lift dimensions and ceiling height where relevant.

Plan for obstacles

Consider radiators, bannisters, low ceilings, light fittings and furniture that may need moving.

Make a clear path

Move loose items and protect floors or nearby furniture where needed before the delivery team arrives.

If access looks difficult, contact DSF before ordering with the product name and your measurements. Any access assessment or alternative arrangement must be confirmed for your order.

Compare sofa sizes Ask about access

Keep your details handy

Have your order confirmation and any delivery messages available in case you need to check a detail or contact the team.

Prepare the space

Clear the route and the intended sofa area. Secure pets, move fragile objects and protect flooring if you think it may be needed.

Check the delivery

When your order arrives, check the items against the delivery paperwork where provided. If something appears missing or damaged, record the details and contact DSF promptly.

AFTER YOUR ORDER

Need help with an existing delivery?

For the most accurate update, use your order confirmation and any delivery notifications you have received. If you need assistance, contact DSF with your order reference and a short description of the issue.

Track my order Contact DSF Returns & refunds

How much does sofa delivery cost?

Delivery charges can vary by product and destination. Check the delivery information shown for your selected sofa and the amount displayed at checkout before placing your order.

How long will my sofa take to arrive?

Check the estimated lead time on the relevant product page and any updates sent with your order confirmation. Timing may vary by product and destination.

Which areas do you deliver to?

Enter your delivery address during checkout to check whether delivery is available for your destination.

Can I choose a delivery date or time slot?

Available delivery dates and scheduling options depend on the arrangements offered for your order. Refer to your order confirmation and delivery notifications.

Will the sofa be carried into my room?

Check the delivery service details for your selected product and order. Do not assume room-of-choice delivery or additional services are included unless stated.

What if my sofa will not fit through the doorway?

Measure your entrance, hallways, stairs and other access points before ordering. Contact DSF with your measurements if you are unsure about access.

What should I do if an item is damaged or missing?

Record the details of the issue and contact DSF promptly, including your order reference and any relevant delivery paperwork.

How can I track my order?

Refer to your order confirmation and any delivery notifications for the latest available information. Contact DSF if you need help with an existing order.

Let’s clear up the details.

Have a question about a delivery charge, access, timing or an existing order? Contact DSF before you order or include your order reference if you have already purchased.