Terms & Conditions

Welcome to DSF Sofas. These Terms & Conditions apply to your use of our website and to any purchases made through our website.

By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

DSF Sofas is an online retailer specialising in sofas and related furniture products.

Throughout these Terms & Conditions, “DSF Sofas”, “we”, “us” and “our” refer to DSF Sofas.

“Customer”, “you” and “your” refer to the person using our website or placing an order with us.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, colours, measurements and other information displayed on our website are accurate.

However:

Product colours may vary depending on your device or screen settings.
Images may differ slightly from the actual product.
Measurements may have reasonable manufacturing tolerances.
Product specifications may occasionally change.
Accessories shown in photographs may not be included unless specifically stated.

We recommend checking product dimensions carefully before placing an order, particularly where access through doors, hallways, staircases, lifts or other restricted areas may be required.

3. Prices

All prices displayed on our website are in pounds sterling (£).

Unless otherwise stated, prices include applicable VAT where required by law.

We reserve the right to change prices at any time. Price changes will not affect an order that we have already accepted.

Promotional prices and discounts may be subject to specific terms, conditions, availability and time limits.

We reserve the right to correct genuine pricing or description errors.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected.

After receiving your order, we may send an order confirmation acknowledging receipt of your order.

An order is only accepted by us when we confirm that the order has been accepted and/or the products have been dispatched, as applicable.

We reserve the right to refuse or cancel an order where:

A product is unavailable
There has been an obvious pricing or product description error
We are unable to fulfil the order
Payment cannot be successfully processed
We suspect fraudulent or unlawful activity
Delivery to the requested location cannot reasonably be arranged

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

5. Payment

Payment must be made using the payment methods available on our website.

You must provide accurate payment and billing information.

Orders will not normally be processed until payment has been successfully received or authorised.

We reserve the right to use third-party payment providers to process transactions securely.

6. Delivery

We aim to deliver products within the estimated delivery timeframe provided at the time of purchase.

Delivery dates and timeframes are estimates unless specifically confirmed otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Supplier delays
Manufacturing delays
Transport problems
Severe weather
Road closures
Industrial action
Unexpected demand
Other circumstances beyond our reasonable control

We will make reasonable efforts to keep you informed of significant delivery delays.

You are responsible for ensuring that the delivery address and contact details provided at checkout are accurate.

7. Access and Delivery Requirements

Before ordering, you should check that the furniture can reasonably be delivered into your property.

This includes checking:

Doorways
Hallways
Staircases
Lifts
Corridors
Gates
Access roads
Parking restrictions
Ceiling heights
Turning areas

If a product cannot be delivered because there is insufficient access to the property, additional delivery costs may apply or the order may need to be cancelled.

We cannot accept responsibility for damage to the customer's property caused by inadequate access where reasonable delivery checks have not been carried out.

Where necessary, you may be required to obtain permission for delivery or arrange suitable access.

8. Delivery Inspection

Customers should inspect products as soon as reasonably possible after delivery.

If there is visible damage to packaging or the product, please notify us as soon as possible and provide photographs where requested.

Reporting an issue promptly helps us investigate and resolve the matter efficiently.

Nothing in this section limits your statutory rights.

9. Returns and Cancellation Rights

If you purchase products online as a consumer, you may have a legal right to cancel your order under the Consumer Contracts Regulations 2013.

Where applicable, you generally have 14 days from the day after receiving your goods to notify us that you wish to cancel.

After notifying us, you may have a further 14 days to return the goods.

However, certain products may be exempt from cancellation rights, including goods that are:

Made to your specifications
Personalised
Custom-made
Clearly personalised
Otherwise exempt under applicable consumer legislation

Any cancellation rights applicable to your particular order will be explained where appropriate.

10. Condition of Returned Goods

Where you have a legal right to cancel, you are responsible for taking reasonable care of the goods while they are in your possession.

Goods should be returned in an appropriate condition.

Where permitted by law, we may deduct an amount from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

11. Refunds

Where you are legally entitled to a refund, we will process it in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method unless another method has been agreed.

Where applicable, we may wait until goods have been returned or evidence of their return has been provided before processing the refund.

12. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or not what you ordered, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, we may offer:

Repair
Replacement
Refund
Another appropriate remedy

Your statutory rights under UK consumer law are not affected by these Terms & Conditions.

13. Faults and Warranty

Some products may be supplied with a manufacturer's warranty or additional warranty provided by DSF Sofas.

Where a warranty applies, the specific warranty terms provided with the product will apply.

A warranty does not normally cover damage caused by:

Misuse
Accidental damage
Improper cleaning
Normal wear and tear
Failure to follow care instructions
Unauthorised alterations or repairs

This does not affect any statutory rights you may have.

14. Product Care

Customers are responsible for following any care, cleaning and maintenance instructions supplied with their furniture.

Failure to follow the manufacturer's care instructions may affect the condition of the product and, where applicable, warranty coverage.

15. Promotional Offers

From time to time, DSF Sofas may offer discounts, promotional codes, sales or special offers.

Unless specifically stated otherwise:

Offers are subject to availability.
Promotional codes cannot be exchanged for cash.
Offers cannot be combined unless expressly permitted.
We reserve the right to withdraw or amend promotional offers where reasonably necessary.

Specific promotional terms may apply to individual offers.

16. Website Use

You agree not to misuse our website.

You must not:

Attempt to gain unauthorised access to our website or systems
Introduce malicious software
Use automated systems to interfere with the website
Attempt to obtain information that you are not authorised to access
Use the website for unlawful purposes
Copy or reproduce website content without permission

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

17. Intellectual Property

All content on our website, including text, photographs, graphics, logos, branding, designs and other materials, is owned by or licensed to DSF Sofas unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially exploit our content without our written permission.

18. Website Availability

We aim to keep our website available and operating correctly.

However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights
Any other liability that cannot legally be excluded or limited

Subject to the above, DSF Sofas will not be responsible for losses that were not reasonably foreseeable at the time the contract was entered into.

Nothing in these Terms & Conditions affects your legal rights as a consumer.

20. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, transport disruption, supplier failure, industrial disputes, government action, power outages, cyber incidents or other unforeseen circumstances.

Where such an event occurs, we will make reasonable efforts to minimise its effect and keep customers informed.

21. Complaints

If you have a complaint about a product, delivery or our service, please contact us using the contact details provided on our website.

We will aim to investigate and resolve complaints as quickly as reasonably possible.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website and will apply to future purchases.

The Terms & Conditions applicable to an order will generally be those in force at the time the order was accepted.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, you may also have the benefit of any mandatory consumer protections applicable in your country of residence.